1. Get actionable quant and qual insights

Leverage the powerful combination of User Videos and UX Metrics, for the quantitative and qualitative data needed to interpret and improve the relationship between user experience and business KPIs

qualitative data

User Videos

Capture video and screen recordings of users as they walk you through their experience with your website or app

product screenshot

UX Metrics

Collect statistically significant data across large samples of representative users to quantify the user experience

2. All-in-one UX research platform

Our solutions span the breadth of the entire UX technology stack, which means that you’ll always have access to the right research method or combination of research methods for the job

  •   Persona Building & Segmentation
  •   Benchmarking & Scorecarding
  •   Establish Universal Measures
  •   Strategic Roadmapping & Feature Validation
  •   Agile Usability Testing, Think-Out-Loud
  •   Design & Flow Validation
  •   Information Architecture Optimization
  •   Surveys & User Feedback Monitoring

3. Get fast results and automated reporting

  • Get insights quickly with automated reporting on several different UX metrics, from efficiency and effectiveness ratios, to heatmaps, click paths and dendrograms.
  • Easily share your findings with key stakeholders at any time with the click of a button.
ux research platform screenshot

4. Get access to the right representative users

  • Recruit participants through UserZoom, either with our integrated panel solution and through our global panel partnerships
  • Recruit your own participants by intercepting visitors directly from your site or by inviting users from your database free of any recruitment fees!

Learn more

qualitative data

5. Intuitive yet sophisticated and powerful

  • Designing and launching a study is made easy by the platform’s wizard-based builder and library of project templates, making UX research accessible to everyone on your team
product screenshot

6. Expert services

  • Leverage end-to-end professional research services for everything from study design and strategic roadmapping to data analysis and reporting
  • Get access to 20+ researchers globally, including several senior-level researchers with PHDs and books published. They come from diverse professional backgrounds, have 200+ years of combined experience in UX/CX

Learn more

services screenshot

7. UserZoom is purpose-built for the enterprise

Full Study Customization & Flexibility

Completely control the level of branding in your tests with the look & feel, logos, and wording. Within the studies themselves you can combine any of the research methods and any of the question types. You can even create customized result reports by filtering down to the insights you need most.

Toughest Data Security Standards

Our platform is designed with the data security standards in mind and incorporates multiple safeguards to prohibit Personally Identifiable Information (PII). We conduct biannual security audits and penetration tests via our global security partner.

Technology Integration & Compatibilities

UserZoom integrates with technology from key solutions providers to deliver critical UX research services in the following areas: Prototyping tools, web analytics, tag management, A/B testing, recruiting services & panel management. Make the most of the tools you already own.