Below, we’ve created a handy list of things to keep in mind as you develop questions for your usability testing discussion guide.
You’ll notice we’ve said guide and not script. This is intentional.
In a moderated usability test, it’s totally fine to deviate slightly from your planned questions so that you can probe user behaviors and answers in real-time.
In an unmoderated test, you’ll need to be much more precise in your instructions and explain the context well so that the questions, scenarios and tasks make sense to the user without further clarification. For these tests, a script is a must!
Ok, now that we’ve got that covered, here are the top tips to bear in mind for great usability testing questions.
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