Blog
4 myths about product velocity that are costing you time and money
In product development, speed is king—until it isn’t. Everyone wants to build faster. But...
Blog
Why human-centered design is your core product strategy
Design is no longer just about aesthetics, it’s a strategic differentiator. User experience (UX)...
Blog
How to build ROI in before you launch your next campaign
“If you want extraordinary results, you need to do something different,” says Udi Ledergor...
Blog
Self-service success: turning your customer portal into a retention machine
In today's digital-first world, customer portals aren't just a nice addition to your service...
Blog
5 practical things businesses should do about AI right now
Almost all company leaders say they expect AI to transform their businesses, but many...
Blog
Tap into hard-to-reach audiences with live intercept testing
Connecting with the right audience is at the heart of great research. But what...
Blog
16 must-attend CX conferences in 2025 (and how to get maximum ROI from them)
Customer experience (CX) isn’t just changing—it’s evolving at an exponential rate. AI, automation, and...
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The customer experience crisis in banking contact centers—and how to fix it
“I was so frustrated, I just kept pressing zero until I got a person.”...
Blog
How high grocery prices are reshaping the way America shops
"I made banana bread the other day… it called for four eggs, and I...
