What’s new with UserZoom in 2022?

In the second half of 2022, we hit the ground running. From July to September, we’ve launched several features and capabilities to enhance your experience and we have even more exciting releases going live at the end of the year.

Read on, as we highlight new products launched across the UserZoom platform, our recruitment engine and Research Services. Let's dive into the details!

UX Research Management

We have a new simplified experience in UserZoom

We're now offering new Quick-Start Plans for teams looking to conduct fast & easy qualitative UX research. Automatically recruit participants from largest global UX research panel network in the world. Empower anyone in your organization to conduct, find, and engage with user research from one centralized place. Head over to our plans page to get started.

Upgrades to our Moderated study experience

Now you can rate the quality of a session with post session feedback. Moderators can easily give feedback regarding the performance and stability of the session. This feature allows us to further improve the quality of your experience, straight from the source.

Helping you improve your accessibility journey

We’re proud to announce that our in-session experience for our Live Interviews solution is now WCAG 2.1 AA compliant. Now you can build empathy in your team, avoid costly litigation, and make your product more inclusive. Achieving WCAG compliance is a marathon, not a sprint, and the changes we’ve made on our journey have already helped us make important changes to the way we build software at UserZoom. There is much more to come, so stay tuned.

Participant recruitment

New countries available for Moderated Auto-recruitment

We’ve added four new additions to our core country offering for moderated studies.

In addition to the United States and United Kingdom, we support 4 more countries for Moderated study recruitment, including Spain, Germany, Canada, and Australia. Think-Out-Loud (Basic Usability) and Moderated studies are supported.

New countries available for Moderated Auto-recruitment

We’ve added eight new countries for recruitment. Automatically find and fill UX research studies with high-quality participants in countries around the globe.

Participant recruitment can be labor intensive, time-consuming, and expensive when you need participants from particular countries or regions, which is why we’ve expanded automated participant recruitment to eight new countries (in total 14), including: Australia, Austria, Canada, Denmark, France, Germany, India, Ireland, Netherlands, Spain, Sweden, Switzerland, The UK, and The US.

Get insights from users in a range of new territories with our global expansion. This end-to-end experience in local languages will boost study conversion and the quality of your insights.

Analytics and insights

Get even more qualitative data

We've increased the duration of a video question from 60 seconds to 5 minutes for video questions, so you can get even more data for insights.

Get longer, detailed responses. There's more than enough time!

Our video results page gets an updated look & feel

With quick filtering and faster viewing, you’ll be able to do more with videos. Our all-new highlight reels can soon be shared with people outside of UserZoom via a public shareable link. Also, you can reorder clips in a highlight reel and add descriptions to best share the research story.

Group recordings by task, view a curated playlist of task videos by participant, toggle between organizing videos by participant or task. Choose when filtering: task type or name, video status, participant, segment, effectiveness, audio, and video.

If you’d like to learn more about what’s new and what’s coming, please check out our release notes blog, where we spotlight releases in real-time.